Toilet Apology from Cubs President of Business Operations Crane Kenney

Thank you for being a part of our first ever Opening Night at Wrigley Field. With more than 35,000 fans in the ballpark, it was one of our best-attended home openers in relation to available seating.

We also need to apologize for the restroom wait times last night. One of the principal goals of the 1060 Project, the restoration and expansion of Wrigley Field, is the improvement of our restroom service throughout the ballpark. Once complete, we will see a 40 percent increase in restroom capacity.

Unfortunately, current construction has caused a temporary reduction in left-field concourse services, and on Sunday, we experienced a temporary malfunction of existing restrooms in the upper deck. The combination of events led to unacceptable wait times throughout the ballpark. Available restroom facilities in the right-field concourse were not altered from 2014 levels.

Four new restrooms, two women’s and two men’s, in the left-field concourse will be available in late May. Once completed, restroom capacity in the left-field concourse will exceed our 2014 levels.

Beginning tomorrow night, we will supplement existing restrooms with portable units in the left-field concourse and outside Gate K. With these facilities in place, we will have approximately the same number of fixtures as we did at the end of the 2014 season. In addition, we are working with our gameday staff to help coordinate concourse traffic by communicating shortest wait times at all concourse facilities.

We strive to deliver best-in-class service to our fans and hold ourselves to high standards.

We appreciate your patience and for bearing with us as we work to restore Wrigley Field. We are committed to ensuring ongoing construction does not lessen your experience at our ballpark. We will continue to monitor wait times and overall construction activity and will communicate developments as we go.



Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>